Terms And Conditions

Introduction

This website, www.MotherDownUnder.com, is owned by Caitlin Dyer (ABN 96956783807).
If you have any questions or need further information, please contact:
Caitlin Dyer
Caitlin@MotherDownUnder.com
0432 829 368

This document sets out the Terms and Conditions you need to be aware of when using this website and when using my services. Please take a moment to read them, as they set out your important rights and obligations. When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer

On this website you will find information on pregnancy, birth, and postpartum.  This information is provided solely for the purpose of imparting knowledge and education.

Please be aware that the information and services I provide are not a substitute for professional medical attention, examination, diagnosis, treatment, or advice.  You are responsible for consulting a medical professional before using any of he information or materials contained or accessed through this website, before commencing any new regimes, making alterations to your diet, trying any treatment, or taking any course of action that may directly or indirectly affect your health or wellbeing.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.  I do not guarantee any specific results.

I expect you to take responsibility for your own your health and wellbeing, using your common sense and knowledge of your own personal circumstances to consider the information and advice offered on this website.  You take full responsibility and risk for making any decision based on information on our website or in using our services (including any online materials, consulting, coaching, programs, sessions, products, and all goods and services that may be accessed through our website from time to time).  You hereby agree to irrevocably release and waive any claims you may have now or in the future against me and I take no responsibility or liability whatsoever for any loss, damage or injury that may arise from any person acting on any statement or information contained on this website and all such liabilities are expressly disclaimed.
I expect you to contact me if you have any questions about the information, services, products, and food that I offer.

It is your responsibility to take into account any food allergies, sensitivities, or intolerances when reading information about the food I make and deciding to purchase my products. If you’re unsure of any ingredients or methods, it’s up to you to enquire by sending an email to Caitlin@MotherDownUnder.com. If you choose to purchase the food I make, it’s your responsibility to inform me of any allergies or intolerances before completing the purchase so I can ensure I can cater to your needs.

Specific Disclaimer

This disclaimer relates to the postpartum in-home care and food I supply.

I’m a qualified postpartum doula and a Food Safety Supervisor. I have, to the best of my ability, ensured that the food I prepare is suitable for the typical postpartum woman’s needs. I follow food safety standards to ensure that the food I make is safe to consume.  Information relating to common allergens is on my website and labels.

It is your responsibility to ensure that the food I make is suitable for any specific needs you have. If you have a dietary requirement, it’s up to you to discuss this with me before purchasing. It’s up to you to store the food I supply appropriately (for example, refrigerated and used within the stated time frame) using your common sense.

Intellectual Property

The content of this website is protected by copyright. No portion of this website may be copied or replicated in any form without my written consent. Content on social media linked to this website may be used as long as I am appropriately credited.

Links to Other Websites

I may provide links to other websites and programs. This does not necessarily imply sponsorship, endorsement, approval, or arrangement between www.MotherDownUnder.com and the owners of those websites. I take no responsibility for any of the content found on the linked websites.  When I link to a third party, I am making a recommendation only and I accept no responsibility for any information or advice provided to you directly by the third party.

Payment Terms

I accept offline bank transfers.
I accept online payments via Paypal. I do not keep any record of customer credit card details.

My goods and services, as listed on my website, are to be paid up front or via a prearranged payment plan.

I charge in Australian dollars.  I am not registered for GST.

Shipping and Delivery

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital products. Should you have any technical problems downloading any of our goods, please contact me so I may try to assist you.

When you purchase a food package, the price of shipping is included in the total price for suburbs within 10 kilometres of Brisbane’s CBD. If you live outside of this area, or if you’re unsure, please contact me for a quote.

The cut-off time for orders is midnight on Thursday, for delivery on Monday before 1pm.

Orders are left on your doorstep and we will send you an SMS notification so you can collect it right away (unless you have left any other instructions). Please note that while food is refrigerated in transit, it will be left on your doorstep as is. If you aren’t going to be home and need your food to stay cool for a few hours, please leave an esky (or cooler bag) with ice out and we will put your order in there. If you live in a security building, please arrange for someone to buzz the driver in.

Once food has been dropped off, we will not take responsibility for spoilage or theft. We will take a photo of where and when it has been dropped off for your peace of mind.

For my in-home support, I deliver my services at your home. After booking a package, we will organise a time to chat over the phone, in person, or email to map out our sessions and discuss your goals and any concerns. If you need to reschedule a particular session, I require 24 hours notice except in the cases where you or your baby may be ill or otherwise affected by unforeseen circumstances. This will be at my discretion.

Appointments cancelled within a 24 hour period may be forfeited at my discretion.

Because your health is my priority, if I am ill or otherwise unable to attend, I will reschedule your session at a mutually suitable time.

Returns Policy

For Hypnobirthing Australia classes:
A $150.00 deposit is required to secure your booking.  This deposit is generally non-refundable however rare exceptions may be made at my discretion.
The entire course fee is due 7 days prior to the course start date. In cases where the enrollee withdraws, they are entitled to a refund (less the non-refundable deposit) up to the course start date or they may change to a later course date. All changes must be made via email to Caitlin@MotherDownUnder.com.
In the unlikely event that classes are cancelled by me, a full refund is applicable.
I run the classes personally; however in the case of me being unable to take the class due to extenuating circumstances, a qualified and experienced Hypnobirthing Australia Practitioner will take the class in my absence.

For food packages:
I do not offer a change of mind refund for food packages.
If for some reason I cannot fulfill your order I will offer you a full refund.

For in-home support:
I offer a full 100% satisfaction guarantee to clients who change their mind within a certain time frame.
If you change your mind and wish to cancel my services, you may do so within 24 hours after booking and paying (deposit or in full). If you change your mind after this time but before your first session, I can offer a 75% refund. After your first session, I do not offer a refund for change of mind.

Consumer Guarantees

For food packages:
If you are unhappy with your food, I encourage you to contact me so I can remedy the situation where suitable. If there is something wrong with the food, I will replace it for you.

If I am unable to provide food, you can choose to have a refund for the week’s food portion or have another meal drop at a future time. If my service is significantly different from what is outlined on my website and what we have discussed in terms of your personal care, we will discuss whether there are any potential remedies to the situation.

Jurisdiction and Dispute Resolution

Mother Down Under is located in Queensland and this agreement is subject to the governing laws of QLD and Australia.
If you have any issue or complaint arising out of your use of my services, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (Resolution Institute, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

Amendment of Terms

I reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly  to ensure you are aware of any changes. I will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use my website and services then I will regard that use as conclusive evidence of your agreement and acceptance that these terms govern our rights and obligations to each other.

Last updated: April 29, 2019